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City

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1. When is city hall open?

City Hall is open Monday through Thursday from 7:00 a.m. to 5:00 p.m. and on Friday from 7:00 a.m. to 12:00 p.m.  No transactions that require payment will be conducted during the last hour of each day.  

2. How much are business license fees?

Refer to the 3. How much are stickers?

Please refer to the fee schedule.

4. How long are business licenses valid?

One year from date business license is issued.

5. What hours are contractors restricted to work?

Work can begin at 7 a.m. to 6 p.m, Monday through Friday and 9 a.m. to 4 p.m. on Saturday.
They are not to work on Sunday or holidays.

6. What is the number to call to get rid of old paint?

Please call hazardous waste at 1-800-238-0172.

7. What are utilities used in city?

We use the following facilities:

• Southern California Edison - 1-800-684-8123
• So Cal Gas - 1-800-427-2200
• Time Warner Cable 1-888-321-2752

8. What are the trash providers for this area?

The following companies provide trash services for San Marino:

• Athens - 626-336-3636
• Burrtec - 626-932-1558

9. Who do I call to pickup a dead animal?

Please contact the Pasadena Humane Society by calling 26-792-7151.

10. Who do I call for parade events?

Please call the Chamber of Commerce at 626-286-1022.

11. How much is a permit for garage sales?

Residents get one permit per weekend per year and it is $5.  To apply for a Garage Sale permit, please fill out the application and submit it to City Hall prior to the sale. 

12. I plan to repaint my house and also replace my driveway and walkway. Do I need a permit?

No permit is required for painting but make sure the painting contractor has a City of San Marino business license. A paving permit is required only if you are proposing to increase the current amount of front yard paving.

13. Is it true that San Marino only allows wood windows?

No. You may choose a replacement window product from the pre-approved window material list. Windows not on the list are subject to DRC approval on a case-by-case basis.

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City Clerk

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1. When does the City Council meet?

Regular meetings of the City Council are held on the second Wednesday of every month at 6 p.m. Adjourned regular meetings of the city council are held on the last Friday of every month at 8 a.m.

2. Where does the City Council meet?

City Council meetings are held in the City Hall Council Chamber (first floor), located at 2200 Huntington Drive, San Marino, CA 91108.

3. Who is on the City Council?

San Marino has a five member City Council which consists of the mayor, vice mayor and three council members.

4. How can I reach a member of the City Council?

You may contact the city clerk at 626-300-0705 or email to leave a message for a council member.

5. How can I obtain City records?

Please submit a Public Records Request Form to the City Clerk’s Office. You submit the form by email (please attach the form to your email), by fax 626-300-0709 or by mail.
City Clerk
2200 Huntington Drive
San Marino, CA 91108

6. How do I get copies, or examine public records?

The City wants to make sure that all requests are handled in a prompt and appropriate manner and asks the public to complete a Public Records Request Form. The City does not charge for the first five pages to produce copies of public records. For each additional page the City charges $.20 per page. If you would like to review the original documents at the City Clerk’s Office, please contact the City Clerk at (626) 300-0705 or email to arrange a time to view the materials.

7. How do I get a copy of the agenda?

The City Council agenda is available prior to each meeting online in the agenda center.

8. How can I get more information on the Council agendas and minutes?

You may contact the City Clerk at (626) 300-0705 or email.

9. What do I need to do to speak at a Council Meeting?

You may speak at any City Council meeting by completing speaker request form found at the Council Chamber entrance and submitting to the City Clerk. The Mayor will call on you to speak during the public comments period.

10. How do I get on the City Council?

The election of Council Members is held in November of odd numbered years. Members serve four year terms. You may contact the City Clerk at 626-300-0705 or by email for more information.

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Code Enforcement

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1. What will Code Enforcement do if I refuse to comply with the City's Municipal Code?

Code Enforcement attempts to solicit voluntary compliance with the property maintenance, health & safety, and other quality of life violations that come to their attention. Failure to gain compliance within a reasonable period of time may result in criminal prosecution or civil abatement

2. I want to report a property maintenance problem in my neighborhood but I don't want anyone to know I called. Do I have to give you my name?

Please be assured that your identity is protected by the Government Code and is never released to anyone outside of staff. Our files are not readily available to the general public. Code Enforcement must have your name and phone number to provide the best follow-up action possible for every complaint. Many times we need to contact you to confirm either continuing problems or that the violation has been eliminated to your satisfaction. It is also important to be able to contact you in the event we find that the “problem” is not a violation enforceable by our Division or, maybe, not even a violation at all. If you are anonymous and we’re unable to let you know these circumstances, you will be left with the negative impression that we have ignored your complaint

3. The house next door is a rental and the tenants are messy. There are several dead cars in the driveway, the house paint is peeling, and they constantly park on the lawn – can you make the owner do som

Of the specific problems at the property, the repair of any damaged or deteriorated house paint would be the responsibility of the property owner. Any structural or safety issue that would require a substantial financial investment to correct is usually the property owner’s responsibility, such as a leaking roof, dilapidated fencing, a cracked and broken driveway, etc. Tenants have legal custody and control of the property so they are required to correct the violations that are of their making. They would be held accountable for either repairing the inoperable vehicles or removing them from public view and will be the ones cited if any parking upon unpaved surfaces reoccurs. They would also be held accountable for providing a continuing program of landscape maintenance to ensure attractive and thriving vegetation and the removal of any trash, discards, or litter accumulations about the property, keeping trash containers screened from public view, etc.

4. My neighbor’s tree branches overhang onto my property and are dropping leaves into my pool/patio/garden, etc. – can the City make them trim the branches or remove the tree?

This is a commonly asked question because the problem occurs in nearly every residential neighborhood where aging landscape conditions exist. Code Enforcement does not have the authority to require a property owner to trim or remove any of their vegetation unless it overhangs into a public right-of-way - impeding either pedestrian or vehicular traffic, or unless the vegetation is dead and presents a potential fire hazard.
Instead, this particular question is a good example of a civil matter between property owners. Code Enforcement does recommend callers attempt to work this out amicably with their neighbor; however, if both parties are unable to resolve the problem satisfactorily then they have the option of working through the court system, with or without an attorney. Code Enforcement also suggests that any offending branches/vegetation may be trimmed back to the caller’s property line, as long as the trimming does not impact the future life of the plant.

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Crowell Public Library

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1. When is the library open?

Monday through Thursday from 10 a.m. to 9 p.m. Friday and Saturday from 10 a.m. to 5 p.m. Sunday from 1 p.m. to 5 p.m.

2. How do I get a library card?

Library cards are free and available with proper ID. Generally a government issued identification card with name, photo and current address is acceptable. Minors can obtain cards but a parent/guardian is required as a co-signer.

3. How many books are we allowed to check out?

You can have a total of 50 items checked out, subject to certain limitations. In general, you can check out three items per subject or per author. There are other restrictions on DVDs, books on CDs, and Read-Alongs. These are posted at our Circulation Desk as well as on our website under Borower Policy.

4. Can I access the Internet at the public library?

The Library has 36 computers for accessing the Internet: 16 on the adult side and 20 filtered computers for children and young adults. Use of the computers is free. There is a 15 cent charge for black and white prints and color prints cost $1. The Library also offers wireless Web access. To use the Internet, it is necessary to have a library card and a PIN.

5. What is my PIN?

Your default PIN is the last four digits of your telephone number. By accessing “Your Account” from our homepage, you can change the PIN.

6. May I renew items that I have checked out, over the phone?

Yes, just call the Circulation Desk at 626-300-0777 during regular business hours. You can also renew your material online.

7. May I reserve books on line?

Yes they can be reserved online. Search for the book you want to reserve, and click on it. Then after you have brought up the books page, click on "Place Hold" link on the right hand navigation.

You may also reserve items by calling the reference librarian during regular business hours at 626-300-0777. There is a 50-cent fee for each reserve placed.

8. When is the Book Shoppe open?

Our Book Shoppe is run by the Friends of the Crowell Public Library, a volunteer support group for the library. The Book Shoppe is open Mondays from 10 a.m. to 5 p.m., Tuesdays from 10 a.m. to 8 p.m., Wednesdays from 10 a.m. to 7:30 p.m., Thursdays from 10 a.m. to 8 p.m., Saturdays from 12:15 p.m. to 5 p.m. and Sundays from 1 p.m. to 4 pm. Remember: 100% of Shoppe sales are returned to the library for materials and programs.

9. How do I reserve a room?

The Study Rooms in the Lifelong Learning Center are first come / first served. The Barth Community Room (seating 80 people) and the Thornton Conference Room (seating 20 people) are available for hourly rentals.

Rates and more information are available online or by contacting the Recreation Department at 626-403-2211.

10. Do you accept book donations?

Yes. Most donations go directly to our Friends Book Shoppe, where they are sold for a very reasonable cost. All profits are returned to the library to help fund programs and materials.

11. Is there another way I can make a donation?

We accept cash donations through the friends, foundation, or directly to the library. We also maintain a wish list for a variety of items for those wishing to donate a particular item. Contact the City Librarian (626-300-0775) for additional information.

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Fire Department

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1. How do I become a firefighter?

View online.

2. Why are Dalmatians considered firehouse dogs?

Dalmatians have shared the barns and the hunt courses with horses for centuries, so when fire-apparatus was horse-drawn, nearly every firehouse had its resident Dalmatian to help direct the horses, keep the horses company, and guard the firehouse.

The horses are gone from fire stations today, but the Dalmatians aren’t.

Firehouse dogs nearly always were called “Sparky,” so Sparky was the obvious name for NFPA’s fire prevention symbol.

3. We hardly ever have fires any more. What do you Firefighters actually do?

Good question. Actually, fires are only one of the emergencies we respond to, and not the most common anymore. Firefighting is about ten percent of what a fire department deals with these days. Seventy percent of our emergency responses are, in fact, calls for medical aid, including trauma on the street and illness at home. Other calls for emergency response involve hazardous materials releases, technical rescue (high places, deep places, tight places, water rescues, etc.) and what we euphemistically refer to as “public assist” requests (locked out, locked in, water problems you name it). The San Marino Fire Department responds to about 1500 requests for emergency assistance each year.

We also spend quite a bit of time maintaining our equipment, doing routine public safety inspections (one major reason we hardly ever have fires anymore), training for all types of emergency response and, of course, the paperwork associated with these activities. We also use our knowledge and energy to provide emergency training programs to the general public. Most popular of these is our NEAT and BEAT programs, (Neighborhood Emergency Action Team, and Business Emergency Action Teams).

4. Why do we get all these people (three firefighters complete with their big red truck, two ambulance attendants, etc.) at a simple medical call?

When a medical emergency is reported to the Public Safety Answering Point (911), dispatchers can not determine with certainty the exact nature or severity of the crisis. Additionally, medical emergencies tend to escalate during the time it takes to arrive on-scene. We send sufficient resources to handle the “worst case” situation and, in choosing what resources to commit, dispatchers must always act in the best interests of the patient. An old fire service maxim applies: “Better to have it and not need it, than to need it and not have it.”

Pre-hospital care has, in our lifetime, grown from a matter of providing simple “Load-and-Go” services (with a fairly poor history of success), into a complex, highly technical field that involves electronic cardiac monitoring and defibrillation, intravenous fluid therapy, and sophisticated intervention techniques, some of which were not available even in emergency rooms twenty years ago. This level of care, known as “Advanced Life Support” (ALS), has significantly improved a patient’s chances for survival and full recovery, but the procedures require more and better-trained personnel to implement them.

The standard response to a medical-aid emergency in the City of San Marino includes the engine company arriving with three trained responders including (80% of the time) one or more paramedics, and the paramedic ambulance with two firefighter paramedics. The City’s fire station is strategically located to allow arrival at any address in the City within four minutes, and therefore an engine company will usually be the first help on-scene.

When an incident turns out to be minor in nature, the first-arriving unit can always cancel other resources via radio. Another, similar question is often asked during routine duties.

5. Why do you have to bring all three people and the big red truck here, just for a simple inspection?

There are two reasons. First, these inspections are conducted by on-duty engine companies, and the captain must maintain his crew in a response-ready condition. The firefighters must remain together or very close-by and they must bring their fire engine along in order to respond immediately, should an emergency be reported in the city.

Second, an important part of the value of our Public Safety Inspection program is the familiarization of your local firefighters with the buildings and businesses within the city. While they check for hazards and consult with business owners on how best to eliminate or minimize the likelihood of a fire, firefighters are also familiarizing themselves with access points, high-value locations to give priority to in their firefighting efforts (typically the office area or files), potential hazards to themselves or to citizens, and possible resources to aid them in their firefighting efforts (skylights to assist in venting hot gases and smoke from the business, for example).

6. Why did you chop that big hole in my roof? The fire was in the kitchen, not the attic.

Good question, and the answer lies in the next thing our people did, right after the roof-venting hole was made. Other firefighters immediately entered the building and applied their water stream directly to the seat (heart) of the fire. This extinguishing strategy, called a “Direct Interior Attack,” is the key to stopping a structure fire in its tracks, and preventing any further damage. To facilitate such an attack, the interior atmosphere must be lowered from the typical 1500°F of a structure fire, to a temperature which will permit firefighters to enter and to operate. The heat goes out through the hole in the roof.

Another, less common purpose for roof venting is to eliminate a “backdraft” condition. Backdraft conditions result when a free-burning fire consumes all the available oxygen in a closed structure. Super-heated combustible gases remain, requiring only the introduction of oxygen (air) to explode. Simply opening the front door to effect entry can trigger a back draft explosion, and has killed many firefighters.

7. What is the Fire Triangle?

In order to have a fire, there must be three elements:

• Fuel - something which will burn
• Heat - enough to make the fuel burn
• Air - more specifically, oxygen
• Usually these three elements are expressed as a triangle, called The Fire Triangle.
• All three elements must be present at the same time to have a fire. Fire will burn until one or more of the elements is removed.

8. Do they actually pay you guys? Heck, I’d pay them to do what you do!

Yes. The City of San Marino employs only full-time, professional firefighters and, while you’re right about enjoying what we do, it’s probably not entirely for the reasons you may think.

Driving “Code 3” (red lights and siren), for example, quickly goes from thrilling, to chilling. Nearly half of all firefighters who die on the job are killed in traffic collisions while responding to emergencies.

However, we do derive a deep personal satisfaction from making a “Good Stop” on a structure fire, or from saving someone from a heart attack. This is not even the most emotionally satisfying part of the job. Few people will ever get to know personal satisfaction of having a person who we last saw en route to an emergency room in critical condition stop by the fire station to thank us for our part in saving their life. Something like that can keep a person grinning for weeks.

Virtually every study of “emotional rewards” of various professions, if the study includes firefighting, reports our job as number one. Few firefighters are surprised at this. However, this is a demanding job, actually more a lifestyle with strange hours, unique challenges and a “bottom line” that is, literally, Life and Death. On the downside, recent studies have shown that firefighters are prime candidates for Critical Incident Stress Syndrome, the psychological damage and behavioral changes associated with exposure to strong emotional situations where the sufferer feels powerless to intervene, or cannot integrate the sometimes horrible reality of an incident into his conscious mind.

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Fire Department - Recruitment Questions

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1. What exactly does a firefighter do?

Basically a firefighter does all of the things below, plus some.

• Extinguish fires of all types (structure, vehicle, vegetation).
• Provide emergency medical care to the sick and injured as EMT's and Paramedics.
• Respond to traffic collisions and perform technical rescue.
• Respond to hazardous material incidents.
• Perform fire prevention and safety inspections of buildings and occupancies.
• Prepare and give presentations to the public on fire safety and disaster preparedness.
• Training (your education never ends) - Firefighter must be proficient at many things.
• Clean, maintain, and repair fire apparatus, equipment and stations.

2. How do I find out about entry level firefighter examinations?

There are several ways to find out about jobs here are a few.

• Subscribe to the mailing service of various companies.
• Submit interest cards to fire department / human resource departments. The State Fire Marshal's Office has a directory of all the fire departments in the state.
• Research the departments you will be testing with - visit the stations, talk with the people who work there.

3. What education, work experience, and qualifications should I have?

The following items should get you started on the path to your career goal.

• Complete your high school education.
• Go to college and get a two year or four year degree (e.g. AA in Fire Science, BS - any major).College helps make you a well-rounded individual, helps you develop your communication skills, exposes you to a variety of people and situations.
• Obtain EMT-I certification. The following colleges offer such a certification.
  • Mt. San Antonio College, ph: 909-594-5611
  • Rio Hondo College, ph: 562-692-0921
  • Glendale College, ph: 818-240-1000
  • Rancho Santiago College, Ph: 714-564-6015
• Obtain Firefighter I academy certification. The following colleges offer basic fire academy certification classes.
  • Mt. San Antonio College
  • Rio Hondo College
  • Glendale College
  • Rancho Santiago College
• Get experience as a seasonal Firefighter, reserve/paid call or auxiliary Firefighter with various fire departments or private agencies such as Warner Brothers or Lockheed.
• Become an EMT-I with a private ambulance company.
• Obtain paramedic licensure from Daniel Freeman Hospital in Los Angeles, Mount San Antonio College and other schools.
• Develop and maintain physical fitness and strength - upper body strength and aerobic capacity.
• Learn a second language.

4. What is involved in the testing process?

What is involved in the testing process? It differs from department to department, but for the City of San Marino the requirements
are as follows.
•Application - Contact the City of San Marino Personnel Department or online.
•Written Test - Must have completed and passed the CWH exam within a year. You can schedule to take the exam here.
•Take and successfully pass the Biddle Exam or the Candidate Physical Ability Test (CPAT) exam within a year.
•Paramedic Certification - Hold a current paramedic cert for Los Angeles County, and California State, or proof of currently in paramedic school.
•Oral Board Interview - this is the big hurdle.
•Chief's Oral Interview - the top several candidates get this far.
•Under go a background check.
•Finally get a physiological testing, physical exam, and fingerprinting.

5. What type of person is the fire department looking for?

There are a lot of things agencies look for in a candidate but basically these are a good starting point. A male or female, team-player, motivated, adaptive with the ability to think on their feet, ability to work long hours under stressful conditions, ability to work with and get along with all types of people and personalities, ability to take direction, bilingual, but most of all, someone who enjoys helping others.

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Human Resources

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1. How can I update my address/phone number on a City job application I turned in?

You can update your address and phone number by emailing atseng@cityofsanmarino.org with your request.

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Lacy Park

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1. Where is Lacy Park located?

Lacy Park is located at the following address:
1485 Virginia Road
San Marino, CA 91108

2. How do I get to Lacy Park?

View a map to Lacy Park.

3. What is the phone number for the Park Office?

The phone number is 626-300-0790.

4. When is the Park open to the public?

Lacy Park is open weekdays from 6:30 a.m. until sunset, and on weekends from 8 a.m. until 8 p.m. during daylight savings time and 8 a.m. to 6 p.m. during standard time.

5. Is there an entrance fee to use the Park?

The City charges $4 for non-residents to enter Lacy Park on weekends. There is no entrance fee for residents on weekends.

6. May I reserve Lacy Park for a private party?

Yes, for groups of more than 15 persons, a park area can be reserved by submitting a Lacy Park Group Activity Permit application with a $145 reservation fee for residents and a $290 reservation fee for non-residents. Reservations are on a first come, first serve basis and must be approved by the director. For more information on making a park reservation, please contact 626-300-0700.

7. Are there picnic tables available in the park?

Yes, there are 23 concrete tables located in Area 6 of Lacy Park. The City also has 28 aluminum tables which can be set up in designated areas in the Park. If you are requesting tables for your area, please specify the number of tables on your Lacy Park Group Activity Permit.

8. May I ride my bike in Lacy Park?

The inner loop is for riding bikes (no fast riding). Bikes are not permitted on the outer loop (walking path only).

9. May I walk my dog in Lacy Park?

Yes but the dog must be kept on a leash at all times and we do ask that you clean up after your dog. Dog waste stations with clean-up bags are available at the east and west ends of Lacy Park.

10. How do I find out information on the tennis courts in Lacy Park and who can use them?

You may contact the San Marino Tennis Foundation at 626-793-1622 for information on the tennis courts.

11. May I get married in the park?

No, the City does not allow weddings at Lacy Park.

12. May I have wedding pictures taken in the Park?

No, the City does not allow wedding pictures to be taken in Lacy Park.

13. May I have a photographer take professional pictures of my family in Lacy Park?

A filming permit must first be obtained from City Hall.

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Planning & Building

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1. How do I reach the city building inspector?

The building inspector's office hours are 7:30 a.m. - 9:30 a.m., Monday through Thursday. The inspector can be reached by phone at 626-300-0753 or at City Hall:
2200 Huntington Drive
First Floor
San Marino, CA 91108

2. Who do I call to obtain a building inspection?

Call 626-300-0712 to request an inspection. Please be prepared to leave your name, phone number, permit number, property address, the type of inspection you are requesting, and the day you would like the inspection. Please call at least 24 hours in advance of your preferred inspection day.

3. How do I find out how much I can build on my property?

You can calculate your maximum livable area and ground coverage allowances by filling out a Plan Information Sheet provided you have your actual lot size and know the zoning of your property (Area District). The Plan Information Sheet is available under "Forms & Applications" on the Planning and Building page. Call 626-300-0784 if you need assistance.

4. How can I apply for a variance or conditional use permit?

Variances and Conditional Use Permits (CUPs) are applications that are reviewed by the Planning Commission. An application may be filed by submitting a Planning Commission Hearing form, application fee, and one set of plans. Variances and CUPs require strict findings of approval to be met. Please seek the advice of a Planner before considering such an application.

5. What items require Design Review Committee (DRC) approval?

Please consult with a planner as to whether your specific project will require DRC approval. The following is a list of items that are typically reviewed by the DRC:

• All new homes, certain one-story additions, and all two-story additions
• Certain architectural modifications visible from public view
• Front yard walls, gates, and fences
• Certain accessory structures visible from public view

6. Do I need DRC approval to re-roof my house?

DRC approval is needed if you choose a replacement material that is not on the City’s Pre-Approved Roof Material List. The list can be found in the Forms and Applications section of the Planning and Building Department page.

7. Do I need DRC approval to install new windows?

You do not need DRC approval if you replace your windows with a product found on the City's Pre-Approved Window Material List. The list can be found in the Forms and Applications section of the Planning and Building Department page. A building permit is required for all window replacements.

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Police

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1. Where is the San Marino Police Department located?

The San Marino Police Department is located on the corner of San Marino Avenue and Huntington Drive at:
2200 Huntington Drive,
San Marino, CA 91108.

The SMPD lobby can be accessed from the San Marino Avenue side of the civic center complex.

2. What telephone number do I call for routine police services?

Please call 626-300-0720.

3. What telephone number do I call for emergency police response?

Please dial 911.

4. What are the Police Department business hours?

Our lobby is open for police business 24 hours a day, seven days a week. For business with our Records Bureau and / or information on obtaining a police report, please view information online.

5. Has the Police Department adopted core values and performance expectations?

Yes. There are four Core Values: integrity, hard work, support (teamwork) and pride in service.

6. I am a resident of San Marino and I am having a party at my house. Can I hire San Marino Police Officers to work at the event to provide security?

Yes. Contact City Hall at 626-300-0700 to obtain general information, including costs.

7. How do I obtain information about your department career openings as a police officer?

You can call Sergeant Aaron Blondé at 626-300-0720. Sergeant Blondé is in charge of personnel hiring for the department.

8. What are the requirements to become a San Marino Police Officer?

In addition to other qualifications, applicants must be 21 years of age or older, U.S. Citizens, in good physical, and mental condition, a high school graduate, and maintain a valid California Class “C” driver license. The use of tobacco products of any kind is disqualifying. Applicants must read and review the official City of San Marino Employment Opportunity posting for additional job requirements.

9. I am currently working with another police department and I am interested in the lateral police officer position. Does your department waive any portion of the testing process for lateral applicants?

Yes. The Department will waive the written test and the physical agility test. After submitting your City of San Marino application, you will be contacted by phone or mail to schedule your oral interview assessment. Additionally, the San Marino Police Department can accelerate the hiring process for highly qualified applicants.

10. Does the Police Department handle calls regarding barking dogs and other animal issues?

Yes. The Police Department will respond to animal noise complaints and other concerns with any animal problem. The City of San Marino contracts with the Pasadena Humane Society to handle matters of animal pick-up and to assist the Police Department when requested.

11. Where do I go to get a dog license for my pet?

Licenses are issued by the Pasadena Humane Society. Their phone number is 626-795-3083 and their address is:
361 South Raymond Ave.
Pasadena, CA 91105

You may also drop off your paperwork at San Marino City Hall, Second Floor and, in turn, a staff member will forward your dog license paperwork to the Pasadena Humane Society.

12. What are the requirements for having a burglar alarm on my property?

Alarm users shall not operate or cause to be operated an Alarm System on a property without a valid alarm permit issued annually by the chief of police. A separate permit is required for each alarm site. The annual fee for the alarm permit or renewal shall be provided in the master fee schedule adopted by City Council resolution. The annual fee will be waived for renewal of alarm permits issued for residential alarm sites at which no false alarms have been reported for the prior year. Upon receipt of a completed application form and the permit fee, the chief of police shall issue an alarm permit to the applicant.

13. What is a nuisance burglar alarm?

A nuisance burglar alarm is any alarm system that generates more than three (3) false alarms in any 12 month period.

14. Is there a penalty for nuisance burglar alarms?

Yes. Owners of a nuisance alarm shall pay a civil penalty of $100 on the fourth or fifth offense; five hundred dollars $500.00 for the sixth and subsequent offenses.

15. Are there any restrictions on mechanical-powered devices (motor-powered tools / equipment)?

Mechanical powered blowers (electric motor powered equipment) may only be operated between 8 a.m. and 5 p.m. Monday – Friday; and 9 a.m. to 4 p.m. on Saturdays. Sundays and Holidays prohibited.

Gasoline powered devices may only be operated between 8 a.m. and 9 p.m. Monday - Saturday; and 9:00 a.m. and 8:00 p.m. Sundays.

16. Does the city have an ordinance prohibiting the overnight parking of vehicles on city streets?

Yes. Vehicles are not permitted to park on city streets between the hours of 2 a.m. and 5 a.m. excluding Huntington Drive and San Gabriel Boulevard.

17. Can I obtain an overnight parking permit to park my car on the street?

Yes. Free overnight permits can be obtained on the San Marino Police Department web page.

18. How do I contest a parking citation I received?

Click on the Parking Citation link for information regarding parking citations.

19. How do I obtain a City bicycle license?

Bicycle licenses may be obtained through the Police Department.

20. Is it a violation of City Ordinance to solicit door-to-door?

Yes. Commercial (other than political and religious), door-to-door solicitation is a violation of city ordinance. This includes the distribution of handbills or any other information passed or placed on property.

21. Does the City have a Commission to monitor and advise the City Council regarding traffic matters?

Yes. The San Marino Traffic Advisory Commission meets regularly on the third Monday of each month in the City Council chambers. You may view the Traffic Advisory Commission meeting agendas online.

22. How do I report a dangerous or hazardous situation that I have noticed in San Marino?

We encourage the reporting of any potential problem by calling the police dispatcher at 626-300-0720. If it is a life-threatening situation, please dial 911.

23. I have a question that I would like to ask a San Marino Police Officer. How do I go about doing this?

You may call 626-300-0720 and ask for the watch commander.

24. How do I report traffic violations occurring in my neighborhood?

You may report traffic violations to the Watch Commander at 626-300-0720. The Watch Commander will prepare an extra patrol request that will be disseminated to patrol officers at report briefings.

25. I’m going on vacation. Does the Police Department have a program to keep an eye on my house?

Yes. For a fee of $5 per day, a police employee will check the exterior of your house for security on a daily basis. The employee will also remove newspapers and mail that might indicate to a burglar that you are away.

26. Does the Police Department maintain a residential key file for homes in San Marino?

Yes. This voluntary program allows San Marino residents to drop off a house key at the police department where it will be retained on file. With special instruction from the homeowner, the key can be used to enter your home in the event of lost keys or a medical emergency.

27. Can I get my fingerprints taken at the Police Department?

Yes. The San Marino Police Department provides Live Scan fingerprinting from 7:30 a.m. – 4 p.m., Monday through Friday. This service is provided on a walk-in basis. However, you may also make an appointment at 626-300-0720.

28. Does the Police Department offer information regarding registered sex offenders and Megan’s Law?

Information regarding sex offenders and Megan’s Law can be viewed online.

29. What is the San Marino Police Department's CLEAR Program?

A: The San Marino Police Department has announced a new email program that will assist the Police Department in communicating more regularly with the community. This new email program, known as the CLEAR Program - Communicating Law Enforcement Alerts to Residents, seeks to release timely information, increase the partnership between the community and the police, and assist detectives in solving criminal cases. A representative of the police department will send periodic emails to participants. The emails may include press releases, crime bulletins, certain wanted posters, recent crime trends, and crime prevention techniques. The emails will be exclusively informational in nature and participants will never receive advertisements or solicitations. The list of email addresses are confidential and will not be distributed for commercial purposes (the Police Department is not exempt from federal and state laws relating to public records disclosure). Participation in the program is voluntary and persons are free to have their email address removed from the distribution list at any time. Additionally, all emails would only contain a single email address to prevent the unauthorized use of the list or unwanted email. The CLEAR program is open to all persons who reside, work or own a business in the City of San Marino. To sign-up for the program, send an email us, visit the police department lobby to fill out a card, click on the link on the City’s website or call the Investigation and Support Services Division at 626-300-0720.

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Public Works

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1. Who do I call to report a street light outage?

Contact the Public Works Department by calling 626-300-0781. You can also submit a work order request online by selecting the Report A Concern tab on the main page.

2. How long does it normally take to repair a street light?

City owned street lights are repaired on Fridays unless it is a safety issue. Edison owned street lights are repaired depending on their schedule and availability of bulbs.

3. Who do I call if a traffic signal is malfunctioning?

If you're calling Monday through Friday, between 6:30 a.m. to 3 p.m., please call the Public Works Manager by calling 626-300-0793.

If you're calling after hours please contact the police department at 626-300-0720.

4. Who do I call to report a damaged sidewalk or a pothole?

Contact the Public Works Department by calling 626-300-0781. You can also submit a work order request online by selecting the Report A Concern tab on the main page.

5. How long does it normally take to repair a damaged sidewalk?

Sidewalk repairs are put on a list with a disposition within ninety days of request, depending on the condition of the sidewalk.

6. How long does it normally take to repair a pothole?

Potholes are repaired within 36 hours of request on weekdays.

7. Who do I call to report a sewer stoppage?

If you're calling Monday through Friday, between 6:30 a.m. to 3 p.m., please call Public Works Manager by calling 626-300-0793.

If you're calling after hours please contact the police department at 626-300-0720.

8. How long does it normally take to respond to a sewer outage?

Sewer outages are responded to immediately and repaired within six hours of request.

9. Who do I call to report a water leak?

If you have water emergency including a water main break, meter leak, or to start or stop service, please call Cal-American Water at 888-422-5269.

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Recreation - Adult / Senior Recreation Classes

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1. What dance and exercise classes do you offer?

The department offers a variety of dance and exercise classes. Classes are generally offered both in the morning and afternoon times. Check our current Recreation and Library Guide posted on the Recreation Department page for class descriptions and times.

Please call 626-403-2200 for more information.

2. Do you offer senior trips and outings?

We offer a variety of day trips throughout the year occurring approximately once a month. Check your Recreation and Library Guide, for schedules.

Please call 626-403-2200 for more information.

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Recreation - Day Care Services

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1. What ages does the Recreation Department serve, and are they transported to your site?

We offer after school day care to Kindergartners through 5th graders. The children are bused from their school (San Marino Elementary schools) to the Recreation Department, under the supervision of the day care staff.

Please call 626-403-2200 for more information.

2. Does your program cover minimum days?

Yes, day care as well as the transportation is available on minimum days. Check your current Recreation and Library GuideRecreation and Library Guide for registering for minimum days.

Please call 626-403-2200 for more information.

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Recreation - Preschool Programming

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1. How does the registration process work?

Preschool class registration begins in March. The registration dates will be announced in the winter and spring Recreation and Library Guides. September tuition is due and payable at time of registration. This tuition payment secures the student’s spot for the following school year. Registration continues throughout the summer and fall sessions, until the classes are full. Once the classes are full, waiting lists are established. If you are interested in visiting our preschool classes, please come to our Open House held every March or call to schedule a tour. Call the office for details.

Please call 626-403-2210 for more information.

2. What is the supervision ratio of children to staff in your programs?

"Tiny" Toddlers - 1:4
"Too Cool" Two's & Three's - 1:8
"Terrific" Three's & Four's - 1:9
"Fantastic" Pre-K - 1:10

Call 626-403-2210 for more information and read about our programs online.

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Recreation - Registering for Classes

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1. Can I register for a class if the class has already started, and do you prorate?

You can register for a class late if the class is still open, with the instructor’s permission. The department does not prorate classes.

2. When can I register if I am a non-resident, and what is the fee?

Non-resident registration begins at our office the Tuesday after the first day of registration. Residents begin with a Saturday registration date, and also have Monday as a priority registration day. The fee for non-residents is $5 per class, per participant.

3. How do I sign my child up for a recreation class?

Please all the Recreation Office at 626-403-2200 for information about class registration.

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Recreation - Special Events

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1. How do I pay for rides and food at the event?

Tickets are sold for rides at the event. Food sold at the event can be purchased with cash paid directly to the vendor.

Please call 626-403-2200.

2. How do I purchase tickets before an event?

The recreation office will generally sell tickets prior to an event – check the current recreation and library guide or call our office for ticket sales information.

Call 626-403-2200 for more information.

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Recreation - Team / Sports Programming

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1. Do you have ongoing and / or seasonal sports?

We offer a variety of sports throughout the year, for most ages. Check our current Recreation Guide.

2. Where do the sports classes meet at Lacy Park?

For the first class, participants meet their coach at the flagpole. After that, an established playing area is made.

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Recreation - Youth Recreation Programming

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1. Is transportation available from my child's school to recreation classes?

Yes. We offer transportation to some of our classes. Transportation is provided by either the bus that transports day care children from school to day care at the Recreation Department or by our shuttle. The children enrolled in recreation classes are supervised by the day care staff. Please see the Recreation and Library Guide posted on the Recreation Department page for transportation details or call our office.

Please call 626-403-2200 for more information.

2. Can my child attend the first day of class without registering, to see if she / he likes it?

Yes. They may observe the first day, then register if openings are available.

Call 626-403-2200 for more information.

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Tree Pruning / Removal Permits

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1. When is a tree pruning permit required?

A tree pruning permit is required when a homeowner wants to prune a city parkway tree located in front of their property. All work must be performed by a State of California licensed tree contractor.(C61/D49 Specialty Tree Pruning license with documented Workers Comp insurance and liability coverage naming the City of San Marino as an additional insured).

2. What is an established tree?

In the front yard and side yard adjacent to a street, any woody plant that is at least fifteen feet in height and whose trunk is at least 36 inches or more in circumference when measured at a point four and one-half feet four and a half inches above natural grade level and in the rear yard and side yard not adjacent to a street, any woody plant that is at least 15 feet in height and whose trunk is at least forty nine inches 49 inches in circumference when measured at a point four and one-half feet above the natural grade level.

3. When is a tree pruning permit not required?

1. A tree pruning permit is not required when a homeowner wants to prune a tree located on private property. State of California requires any pruning of trees 15’ in height or greater be performed by an individual that possesses, at a minimum, a valid California State Contractors license (C27 or C61/D49).
2. A property owner is not required to obtain a permit for removing any foliage or branches from any established tree where the work is actually and solely performed by the property owner. Any work performed must follow these industry standards:
   • American National Standards Institute (ANSI) A300 Pruning Standards, ANSI Z133.1 Safety Standards
   • International Society of Arboriculture (ISA) Tree Pruning Guidelines
   • ISA Best Management Practices: Tree Pruning
3. A tree pruning permit is not required when a property owner wants to prune trees and shrubs that are not designated as “established” that are located on their property.
4. No pruning permit is required to prune an established tree damaged by a storm, fire, or other natural disaster and determined to be dangerous by the city manager, any police officer, any firefighter, the Parks Director, the Planning and Building Director, or his / her designee. No person shall prune a damaged tree until such finding is made or unless such removal is otherwise exempt from the requirement to obtain a tree pruning permit.

4. When is a permit required to remove a tree from a homeowner’s property?

• A tree removal permit is required when a homeowner wants to remove an established tree from their property.
• A tree removal permit is required when a homeowner wants to remove an established tree that is dead.

5. When is a permit not required to remove a tree from a homeowner’s property?

1. No permit is required for the removal of an established tree damaged by a storm, fire, or other natural disaster and determined to be dangerous by the City Manager, any police officer, any firefighter, the Parks Manager, the Planning and Building Director or his / her designee. No person shall remove a damaged tree until such determination has been made.
2. A permit to remove a tree is not required when a tree or shrub does not meet the criteria of an “established tree”.

6. When may the tree pruning or tree removal work that has been identified on the tree removal / tree pruning permit be started?

The work that is being proposed on the tree removal / tree pruning permit may start when the homeowner information has been filled out, the tree contractor / maintenance gardener has been identified on the permit, the proposed work is stated on the permit, a designated city staff member has visited the property and approved the work to be done, and the homeowner has signed the permit for any conditions that are included regarding the work to be done.

7. What type of pruning is the tree contractor or homeowner able to perform on trees in the City of San Marino?

When pruning is to be performed, the tree contractor / maintenance gardener is to follow the city guidelines. This includes following the International Society of Arboriculture guidelines to prune trees, pruning no more than 10% of foliage and branches on Oak trees, and pruning no more than 15%-20% of foliage and branches on the balance of all other trees in one pruning cycle. Below is a reference to specific industry guidelines that must be followed when pruning established trees.

• American National Standards Institute (ANSI) A300 Pruning Standards, ANSI Z133.1 Safety Standards
• International Society of Arboriculture (ISA) Tree Pruning Guidelines
• ISA Best Management Practices: Tree Pruning

8. What is meant by the terms “severe pruning” and “topping”?

Severe pruning of a tree is defined as the removal of foliage or branches from an established tree in a manner that harms the shape, health or natural growth of the tree.

Topping is defined as reducing the height of a tree by cutting limbs back to a desired height without utilizing a proper lateral branch. Topping is not an acceptable pruning practice.

9. What is the proper way to make a pruning cut on a tree?

Branches should be removed at their place of origin or to a lateral branch that is at least one third the size of the limb from which it is being removed.

10. Where can a tree contractor/maintenance gardener or homeowner find out more information on general tree care or City of San Marino Tree Ordinance questions?

• The Planning and Building Department at City Hall has informational brochures on questions such as:
  • How to Prune Trees
  • How to Plant Trees
  • Why Trees Should Not Be Topped
  • Why You Should Hire an Arborist to Care For Your Trees
• The Planning and Building Department at City Hall has informational brochures on the City of San Marino Tree Preservation Ordinance.
• The Planning and Building Department has a staff member who is a Certified Arborist / Municipal Specialist and can answer tree care and City Ordinance questions.

Contact Park Manager Ron Serven at 626-300-0711 or by email.

11. Q. What may happen if the tree contractor / maintenance gardener or homeowner performs work on trees in San Marino violates the City of San Marino’s Tree Preservation Ordinance?

Violators will be subject to the payment of fines, and they will be required to submit a tree restoration plan. Additionally, violators may be subjected to attend an administrative hearing whereby the penalties could possibly result in a higher fine.

12. There is a tree located on the neighbor’s property that overhangs my property, can I prune the tree?

• California law provides that a person does not have an absolute right to cut tree branches or tree roots which encroach into his or her property from a neighbor’s tree. The person must act reasonably if he or she chooses to cut the encroaching branches or roots. He or she must take the health of the tree into account. The person may be liable to the neighbor should he or she damage the neighbor’s tree by cutting encroaching branches or roots.
• The property owner is encouraged to notify the owner of the tree that tree pruning is scheduled to be performed on the identified tree.
• A California State Licensed Contractor can prune the tree(s) in question.
  The tree must be pruned to City standards-15-20% of branches and leaves removed maximum, no topping.

13. Who do I call to get my parkway tree pruned? How do I get a tree planted in the City parkway?

Contact Park Foreman John Santillan by email.

14. Will the City prune the shrubs in the parkway? Will the City prune back the shrubs / trees that extend from a property into an alley, sidewalk or street?

The City maintains the trees in the easement only. Shrubs or grass are the
homeowner’s responsibility to maintain including trees that overhang alleys, sidewalks, and streets.

15. Can I plant a tree in the City easement?

The trees planted in the city easement must conform to the Master Street Tree Plan or must be approved by an authorized city official.

16. What are the requirements for landscaping adjacent to streets and parkways in residential zoned areas?

For the purposes of this section, “parkway” shall mean the area between a sidewalk and curb and, where there is no sidewalk, the area between the curb and the edge of the City’s street easement. (Ordinances: 099-1135, 12-8-1999)

• Keep shrubs adjacent to a street or sidewalk and branches of trees not planted and maintained by the City trimmed to six inches back from the street or sidewalk up to a height of nine and one-half feet above the top of the curb or seven feet above the sidewalk.
• Keep all shrubs located within three feet of the curb trimmed to a height not to exceed 30 inches above curb height or such lower height as the traffic engineer determines is necessary for traffic or pedestrian safety.
• A. Install and, with the exception of trees planted by the City, maintain landscaping in the parkway in a neat, orderly and attractive condition.

17. There are bees in the tree located in the city parkway. Will the city remove them?

Yes. Call the Parks Department at 626-304-9648 for routine bee removal or 911 if the bees present an immediate threat.

18. I have bees on my property (other than the parkway tree). Will the city remove them?

No. If the bees are on private property or in a privately owned structure, the property owner should contact a commercial pest control operator to control bees unless there is an immediate threat, in which case the Fire Department can be contacted by dialing 911.