Resident Support Hotline

P (626) 300-0731 Hours: M-Th: 7 AM - 5 PM F: 7 AM - 11 AM

COVID-19 Information


The City of San Marino declared a local emergency for the response to the COVID-19 virus. The federal government, State of California, Los Angeles Board of Supervisors, and the Los Angeles County Health Officer have also taken action to declare public health emergencies. On March 19th, both the County and State issued Public Health orders that are now being modified slowly and with a specific focus on ensuring the continued safety of all residents. The County and State have also begun vaccine rollout. You can monitor progress and see where you are on the list of prioritization here: 

In light of the multiple sources of information and ever-changing situation, the City of San Marino has prepared the following summary of information for the San Marino community. It will give you the most current information on City-level service and business impacts.

The City of San Marino has also set up a hotline for residents, especially those who are at-risk and in need of special resources and services. The number is (626) 300-0731. It will be staffed during regular business hours (7:00 AM – 5:00 PM Monday – Thursdays, 7:00 AM – 11:00 AM Fridays). After business hours, residents can leave a message and will be called back the next business day.

Summary of Key Service Limitations, Closures, Business Impacts, and Gathering Restrictions - Revised February 18,  2021

In an effort to limit the transmission of COVID-19 within our community, the following closures, access limitations, and service changes are currently in place, either by the City of San Marino or other agencies that control our area:

City Hall (Community Development, City Clerk) – Limited Public Access through March 31

  • Community Development staff is only taking in-person appointments to provide assistance with projects with approved entitlements and to allow for building permits for emergency or public safety projects.
  • Regular business may still be conducted via phone or email whenever possible. Staff can be reached at (626) 300-0700 to help with these services or to help you set up an appointment if appropriate.

Community Services (Crowell Public Library and Recreation) – Closed through March 31

  • Crowell Library is still closed to the public but is providing virtual programming and the curbside pick-up of books and other materials. For more information, visit or call (626) 300-0777.
  • Offices serving the Community Services Department at Stoneman are also closed to the public.
  • Limited outdoor, youth in-person recreational programs are now taking place. For more information, call (626) 403-2200 or go to

 Fire Department – Limited Public Access through March 31

  • Public access is limited to emergency situations only. Emergency response services are still fully staffed and will continue as normal. Please call 9-1-1 in the event of an emergency.
  • For inspections, fire and tent permit requests, or general inquiries, contact (626) 300-0735 or email Medical payments may be made through our billing service Wittman Enterprises at (800) 906-6552 or

 Lacy Park – Park and Playground Open

  • Lacy Park and the playground are open. Visitors should wear face coverings and refrain from congregating while at Lacy Park, and should follow posted guidelines when using the playground.

 Parks and Public Works Department – Limited Public Access through March 31

  • Public access is limited, but appointments and electronic services will still be provided for: drainage, grading, and erosion inspections, encroachment permits, plan reviews, and city engineering.
  • Staff is still working and available for service requests to repair public infrastructure (street lights, potholes, trees, etc.). No appointments for these requests are needed. Staff can be reached at (626) 300-0765 or via email at Service requests can also be submitted on our website.

 Police Department – Limited Public Access through March 31

  • Anyone needing to speak with the department can do so by calling (626) 300-0720. Staff will either meet with you in person or by telephone depending on the request. 
  • The department is not able to do fingerprints or live scan during the construction phase of the closure.

In-Person Non-Essential City-Sponsored Meetings and Events – Cancelled through March 31

  • All in-person, non-essential City events and group facility usage are currently cancelled.
  • Commission and board meetings will be held virtually.
  • In-person City Council meetings will follow safety protocols and allow for teleconferencing options.

 State and County Public Health Orders – Currently in Effect 

San Marino Unified School District

The Huntington

  • The Huntington has started to reopen on a limited basis.  Please check with The Huntington directly about their reopening plans.  More information is available on their website:

 The Old Mill 

  • Gardens are now open from 11am-2pm, but indoor spaces remain closed. More information about the Old Mill can be found at
Utility Providers – Water, Trash, Electricity

  • All essential services are still being provided, including water, trash pickup, and electricity.
  • Cal-Am Water and SoCal Edison are temporarily suspending service disconnections.

Other Key resources

There are numerous agencies providing key information on COVID-19. Please see below for a list of essential resources and information sources.

  • Los Angeles County Department of Public Health - Public Health provides information on current cases in Los Angeles County, as well as any County-specific orders. There are also multiple resources and flyers on how to keep you, your family, and your community safe in various languages.
  • Los Angeles County Department of Public Health Testing Locations - This dedicated site shows all LA County testing locations and explains the process for both appointments and drive-up mobile testing sites.  Free testing is now available for all of following groups of people, regardless of symptoms: 1) essential workers, 2) those over the age of 65, 3) those with chronic underlying health conditions, and 4) individuals living in institutional congregate living settings.
  • Los Angeles County Department of Public Health Surveillance Dashboard An interactive dashboard that provides an overview on COVID-19 testing, cases and deaths along with maps and graphs showing testing, cases and death data by community poverty level, age, sex and race/ethnicity.
  • State of California COVID-19 Response - The State of California is providing statewide case numbers, state guidelines, and other key services and resources for individuals.
  • Federal Government COVID-19 Response - This dedicated coronavirus website has the most up-to-date, verified information from the federal government, including the CDC and FEMA.
  • World Health Organization (WHO) - The WHO has information on worldwide case numbers, travel advice, and scientific answers to questions that may be circulating about COVID-19.

frequently asked questions

Where can I see previous updates from the City?

What is COVID-19, what are the symptoms, and what should I do if I feel sick?

How can I get tested for COVID-19?

When will businesses reopen and when will restrictions on gatherings ease up?

What are utility providers doing and how may it impact my service? How can I contact them for more information?

How do I contact City staff during these closures and access limitations?

How can I support local businesses during this time?

Do you have additional resources or services for seniors or other at-risk groups?

Is the Huntington closed to the public?

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