Resident Support Hotline

P (626) 300-0731 Hours: M-Th: 7 AM - 5 PM F: 7 AM - 11 AM

COVID-19 Information


The City of San Marino declared a local emergency for the response to the COVID-19 virus. The federal government, State of California, Los Angeles Board of Supervisors, and the Los Angeles County Health Officer have also taken action to declare public health emergencies. On March 19th, both the County and State issued  Public Health orders that are now being modified slowly and with a specific focus on ensuring the continued safety of all residents.

In light of the multiple sources of information and ever-changing situation, the City of San Marino has prepared the following summary of information for the San Marino community. It will give you the most current information on City-level service and business impacts.

The City of San Marino has also set up a hotline for residents, especially those who are at-risk and in need of special resources and services. The number is (626) 300-0731. It will be staffed during regular business hours (7:00 AM – 5:00 PM Monday – Thursdays, 7:00 AM – 11:00 AM Fridays). After business hours, residents can leave a message and will be called back the next business day.

Summary of Key Service Limitations, Closures, Business Impacts, and Gathering Restrictions - Revised November 25, 2020

In an effort to limit the transmission of COVID-19 within our community, the following closures, access limitations, and service changes are currently in place, either by the City of San Marino or other agencies that control our area:

City Hall (Planning & Building, City Clerk) – Limited Public Access through December 31

  • Public access is limited to appointment-only for essential services that cannot be accomplished via telephone or email.
  • The only service that has been temporarily suspended is Tuesday Plan Check.
  • Regular business may still be conducted via phone or email whenever possible. Staff can be reached at (626) 300-0700 to help with these services or to help you set up an appointment.

Crowell Public Library – Closed through December 31

  • Crowell Public Library is closed to visitors through December 31. This includes all in-person programming and the Friends of the Library Book Shoppe.  Passport acceptance services are by appointment only. 
  • Staff is still available and can be reached at (626) 300-0777. Residents are also encouraged to still take advantage of our curbside pickup, numerous digital resources, and virtual programming. 

 Fire Department – Limited Public Access through December 31

  • Public access is limited to emergency situations only. Emergency response services are still fully staffed and will continue as normal. Please call 9-1-1 in the event of an emergency.
  • For non-emergency requests and support, staff can be reached at (626) 300-0735.

 Lacy Park – Park Open 

  • Lacy Park and the playground are open.  Visitors should wear face coverings and refrain from congregating while at Lacy Park.  The playground is open subject to several safety protocols, including:
    • Everyone 2 years of age or older should wear a face covering at all times while at the playground.
    • Stay home if you are sick with fever, cough, shortness of breath or difficulty breathing.
    • No eating or drinking is allowed at the playground, to ensure face masks are worn at all times.
    • Adults or Caregivers are required to monitor their children and ensure that they maintain at least 6 feet of distance from others that are not part of their household.
    • Wash or sanitize hands before and after your visit to the playground.
    • Visits should be limited to 30 minutes when others are in the playground.
    • Elderly individuals and those persons with underlying medical conditions should be reminded to avoid the playground when others are present.
    • A maximum number of users will be enforced.

 Parks and Public Works Department – Limited Public Access through December 31

  • Public access is limited, but appointments and electronic services will still be provided for: drainage, grading, and erosion inspections, encroachment permits, plan reviews, and city engineering.
  • Staff is still working and available for service requests to repair public infrastructure (street lights, potholes, trees, etc.). No appointments for these requests are needed. Staff can be reached at (626) 300-0765 or via email at Service requests can also be submitted on our website.

 Police Department – Limited Public Access through December 31

  • Public access to the lobby is limited to emergencies, custody exchanges, legally required check-ins, and other necessary in-person transactions.
  • A two-way intercom that the public can use to immediately communicate with a member of the Police Department is available outside the Police Department lobby.
  • All other services, including non-emergency reports, will be handled via telephone. The only service that is being temporarily discontinued is Livescan.
  • For non-emergency requests, staff can be reached at (626) 300-0720. For emergencies, please call 9-1-1.
  • Beginning December 1, the Police Department will begin issuing warnings for violations of overnight parking restrictions.  Effective January 2, 2021 citations will be issued for overnight parking violations.

 Recreation (Stoneman) – Closed through December 31

  • Recreation administration offices are closed through December 31.  Office staff is available to the public by appointment only. 
  • Staff is still available and can be reached at (626) 403-2200.  Residents are encouraged to take advantage of our camps, preschool and fitness classes at Lacy Park.  Virtual programming can also be found at

In-Person Non-Essential City-Sponsored Meetings and Events – Cancelled through December 31

  • All in-person, non-essential City events and group facility usage are currently cancelled.
  • Commission and board meetings will be held virtually.
  • In-person City Council meetings will follow safety protocols and allow for teleconferencing options.

 State and County Public Health Orders – Currently in Effect 

  • Prohibition of all events or gatherings with those outside your household, except as follows: 
    • Private gatherings of no more than three households with no more than 15 people are permitted as long as the private gathering is outdoors, everyone wears a face covering and keeps at least six feet of physical distance, food is in single-serve disposable containers, and the duration of the gathering is two hours or less. 
  • Essential businesses like grocery stores, food delivery services, pharmacies, hardware stores, pet supply stores, banks, and government services are allowed to remain open as long as they follow physical distancing and infection control guidelines.
  • Non-essential work and gatherings must stop from 10:00 PM to 5:00 AM (California order).
  • Restaurants/food facilities are able to be open for takeout and delivery only. (Please note: The City of Pasadena has its own Health Officer and is not bound by LA County health orders like San Marino and most of the county. At this time, they are leaving outdoor dining open.)
  • Low-risk retail businesses can be open subject to the County protocols, with 25% capacity.
  • Beginning October 7, indoor malls and shopping centers may open at 25% capacity.  Food courts and common areas to remain closed.  
  • Hair salons and barbershops may resume indoor operations at 25% capacity subject to County protocols.
  • Personal care establishments and nail salons may resume indoor operations subject to County protocols, but no services that require the removal of face coverings will be allowed.
  • Faith-based organizations may resume services outdoors; there is no maximum number of attendees for faith-based services held outdoors provided that attendees have enough space to observe social distancing protocols.
  • Gyms and fitness centers  may offer outdoor operations only.  Indoor portions and operations must be closed to the public. 
  • Museums, galleries, zoos, and aquariums may open for outdoor operations only. 
  • The following sectors are allowed to reopen: professional sports without live audiences; day camps; campgrounds, RV parks and outdoor recreation; music, film and TV production; and hotels, lodging and short-term rentals for tourism and individual travel.  All are subject to reopening safety protocols. 
  • Low-contact recreational facilities are allowed to be open if they follow set physical distancing and infection control protocols. This includes tennis courses, golf courses, equestrian centers, bike parks, and community gardens.
  • All people must wear a cloth face covering while outside of their household, unless certain exemptions apply. More information can be found here:
  • Visit for more information and what this means for you.

San Marino Unified School District

The Huntington

  • The Huntington has started to reopen on a limited basis.  Please check with The Huntington directly about their reopening plans.  More information is available on their website:

 The Old Mill 

  • Gardens are now open from 11am-2pm, but indoor spaces remain closed. More information about the Old Mill can be found at
Utility Providers – Water, Trash, Electricity

  • All essential services are still being provided, including water, trash pickup, and electricity.
  • Cal-Am Water and SoCal Edison are temporarily suspending service disconnections.

Other Key resources

There are numerous agencies providing key information on COVID-19. Please see below for a list of essential resources and information sources.

  • Los Angeles County Department of Public Health - Public Health provides information on current cases in Los Angeles County, as well as any County-specific orders. There are also multiple resources and flyers on how to keep you, your family, and your community safe in various languages.
  • Los Angeles County Department of Public Health Testing Locations - This dedicated site shows all LA County testing locations and explains the process for both appointments and drive-up mobile testing sites.  Free testing is now available for all of following groups of people, regardless of symptoms: 1) essential workers, 2) those over the age of 65, 3) those with chronic underlying health conditions, and 4) individuals living in institutional congregate living settings.
  • Los Angeles County Department of Public Health Surveillance Dashboard An interactive dashboard that provides an overview on COVID-19 testing, cases and deaths along with maps and graphs showing testing, cases and death data by community poverty level, age, sex and race/ethnicity.
  • State of California COVID-19 Response - The State of California is providing statewide case numbers, state guidelines, and other key services and resources for individuals.
  • Federal Government COVID-19 Response - This dedicated coronavirus website has the most up-to-date, verified information from the federal government, including the CDC and FEMA.
  • World Health Organization (WHO) - The WHO has information on worldwide case numbers, travel advice, and scientific answers to questions that may be circulating about COVID-19.

frequently asked questions

Where can I see previous updates from the City?

What is COVID-19, what are the symptoms, and what should I do if I feel sick?

How can I get tested for COVID-19?

When will businesses reopen and when will restrictions on gatherings ease up?

How can I protect myself?

How can I protect myself and grocery store workers when I need to go to the store?

How should I talk to my kids about COVID-19?

What are utility providers doing and how may it impact my service? How can I contact them for more information?

How do I contact City staff during these closures and access limitations?

Do you have resources for local businesses?

How can I support local businesses during this time?

How can I report non-essential businesses that are open in violation of the Safer at Home order?

Do you have additional resources or services for seniors or other at-risk groups?

What stores in the area are providing special access hours for seniors and other at-risk groups?

What can I do to help my neighbors and community?

What programs and services are Recreation and the Library offering at this time?

Is there property tax relief due to the COVID-19 pandemic?

Do you have more details on Police Department services?

Is the Huntington closed to the public?

Should I wear a face covering when I am out in public?

What resources are there to help support my mental and physical health during this period?

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