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The City of San Marino declared a local emergency for the response to the COVID-19 virus. The federal government, State of California, Los Angeles Board of Supervisors, and the Los Angeles County Health Officer have also taken action to declare public health emergencies. On March 19th, both the County and State issued “Stay at Home” orders that are now being modified slowly and with a specific focus on ensuring the continued safety of all residents.
In light of the multiple sources of information and ever-changing situation, the City of San Marino has prepared the following summary of information for the San Marino community. It will give you the most current information on City-level service and business impacts.
The City of San Marino has also set up a hotline for residents, especially those who are at-risk and in need of special resources and services. The number is (626) 300-0731. It will be staffed during regular business hours (7:00 AM – 5:00 PM Monday – Thursdays, 7:00 AM – 11:00 AM Fridays). After business hours, residents can leave a message and will be called back the next business day.
In an effort to limit the transmission of COVID-19 within our community, the following closures, access limitations, and service changes are currently in place, either by the City of San Marino or other agencies that control our area:
City Hall (Planning & Building, City Clerk) – Limited Public Access through June 30
- Public access is limited to appointment-only for essential services that cannot be accomplished via telephone or email.
- The only service that has been temporarily suspended is Tuesday Plan Check.
- Regular business may still be conducted via phone or email whenever possible. Staff can be reached at (626) 300-0700 to help with these services or to help you set up an appointment.
Crowell Public Library – Closed through June 30
- Crowell Public Library is closed to visitors through June 30th. This includes all programming, the Friends of the Library Book Shoppe, and passport acceptance services.
- Staff is still available and can be reached at (626) 300-0777. Residents are also encouraged to still take advantage of our numerous digital resources, available on our website.
Fire Department – Limited Public Access through June 30
- Public access is limited to emergency situations only. Emergency response services are still fully staffed and will continue as normal. Please call 9-1-1 in the event of an emergency.
- For non-emergency requests and support, staff can be reached at (626) 300-0735.
Lacy Park – Park Open but Playground Closed through June 30
- Lacy Park remains open for personal use, but due to the County’s “Safer at Home” order, the playground is closed. To avoid the need for a complete park closure, we encourage visitors to refrain from congregating while at Lacy Park.
Parks and Public Works Department – Limited Public Access through June 30
- Public access is limited, but appointments and electronic services will still be provided for: drainage, grading, and erosion inspections, encroachment permits, plan reviews, and city engineering.
- Staff is still working and available for service requests to repair public infrastructure (street lights, potholes, trees, etc.). No appointments for these requests are needed. Staff can be reached at (626) 300-0765 or via email at email@example.com. Service requests can also be submitted on our website.
Police Department – Limited Public Access through June 30
- Public access to the lobby is limited to emergencies, custody exchanges, legally required check-ins, and other necessary in-person transactions.
- A two-way intercom that the public can use to immediately communicate with a member of the Police Department is available outside the Police Department lobby.
- All other services, including non-emergency reports, will be handled via telephone. The only service that is being temporarily discontinued is Livescan.
- For non-emergency requests, staff can be reached at (626) 300-0720. For emergencies, please call 9-1-1.
- The Police Department will also not be issuing parking citations for violations of overnight parking rules through June 30th.
Recreation (Stoneman) – Closed through June 30
- Recreation is closed through June 30th. This includes preschool and before and after school care.
- Staff is still available and can be reached at (626) 403-2200.
In-Person Non-Essential City-Sponsored Meetings and Events – Cancelled through June 30
- All in-person, non-essential City events, group facility usage, and recreation activities are currently cancelled.
- Commission and board meetings will be heald virtually.
- City Council meetings will follow safety protocols and allow for teleconferencing options.
State and County Stay at Home Public Health Orders – Currently in Effect
- Prohibition of all events or gatherings
- Essential businesses like grocery stores, food delivery services, pharmacies, hardware stores, pet supply stores, banks, and government services are allowed to remain open as long as they follow physical distancing and infection control guidelines
- Restaurants/food facilities must limit their services to only offering delivery, pick up, or drive-through.
- Low-risk retail businesses are allowed to be open for curbside/doorside pickup and delivery only, and must follow safety and infection control protocols.
- Continued closure of all other higher-risk, non-essential businesses.
- Low-contact recreational facilities are allowed to be open if they follow set physical distancing and infection control protocols. This includes tennis courses, golf courses, equestrian centers, bike parks, and community gardens.
- All people must wear a cloth face covering while at any open business or when they cannot properly physically distance from others outside their immediate household.
- Visit https://lacounty.gov/covid19/ for more information and what this means for you
San Marino Unified School District
- San Marino Unified School District dismissal information, updates, and resources are available here: https://www.smusd.us/apps/pages/index.jsp?uREC_ID=1693786&type=d&pREC_ID=1852095
- Information about the Huntington closures and membership extensions are available here: https://www.huntington.org/covid-19
- Gardens are now open from 11am-2pm, but indoor spaces remain closed. More information about the Old Mill can be found at http://www.old-mill.org/.
- All essential services are still being provided, including water, trash pickup, and electricity.
- Cal-Am Water and SoCal Edison are temporarily suspending service disconnections.
- Los Angeles County Department of Public Health - Public Health provides information on current cases in Los Angeles County, as well as any County-specific orders. There are also multiple resources and flyers on how to keep you, your family, and your community safe in various languages.
- Los Angeles County Department of Public Health Testing Locations - This dedicated site shows all LA County testing locations and explains the process for both appointments and drive-up mobile testing sites. Free testing is now available for all of following groups of people, regardless of symptoms: 1) essential workers, 2) those over the age of 65, 3) those with chronic underlying health conditions, and 4) individuals living in institutional congregate living settings.
- Los Angeles County Department of Public Health Surveillance Dashboard - An interactive dashboard that provides an overview on COVID-19 testing, cases and deaths along with maps and graphs showing testing, cases and death data by community poverty level, age, sex and race/ethnicity.
- State of California COVID-19 Response - The State of California is providing statewide case numbers, state guidelines, and other key services and resources for individuals.
- Federal Government COVID-19 Response - This dedicated coronavirus website has the most up-to-date, verified information from the federal government, including the CDC and FEMA.
- World Health Organization (WHO) - The WHO has information on worldwide case numbers, travel advice, and scientific answers to questions that may be circulating about COVID-19.
Where can I see previous updates from the City?
All current and previous updates are available here. However, this page will be kept updated with the current status of closures, service impacts, and other restrictions.
What is COVID-19, what are the symptoms, and what should I do if I feel sick?
COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.
If you have any symptoms or are at risk, it’s especially important to stay home and avoid in-person contact with others.
Coronavirus symptoms include:
- feeling like you have a fever
- a new cough
- shortness of breath
The Centers for Disease Control and Prevention (CDC) has more information about COVID-19 symptoms.
How can I get tested for COVID-19?
The County of Los Angeles is now offering free testing to the following groups of people, regardless of symptoms:
- All essential workers
- Individuals who are either 65+ or have chronic underlying health conditions
- Individuals in institutional congregate living settings
When will businesses reopen and when will restrictions on gatherings ease up?
The County of Los Angeles is responsible for all Public Health orders. While reopening has begun gradually, public health officials have advised the public that the recovery period will be long, with continued modifications to behavior necessary for the foreseeable future.
The County has released their "Roadmap to Recovery" to give residents a better sense of the phases for reopening, and what to expect in the coming weeks and months. This information can be viewed at https://covid19.lacounty.gov/recovery/.
How can I protect myself?
The State of California has put together a summary of what you can do to protect yourself and protect others, which can be found here.
You can also refer to this helpful flyer for reminders on healthy behaviors.
How can I protect myself and grocery store workers when I need to go to the store?
The California Grocers Association has prepared a list of the top 10 things you can do to keep yourself and our grocery store workers safe during the COVID-19 pandemic.
You can find these tips here: https://enoughforallca.com/wp-content/uploads/CGA-Consumer-Facing-Tip_FINAL-2.pdf
How should I talk to my kids about COVID-19?
The National Association of School Psychologists have prepared resources for parents as they think about how to talk to their children about COVID-19. You can access their information and materials here.
What are utility providers doing and how may it impact my service? How can I contact them for more information?
All essential services are still being provided, including water, trash pickup, gas, and electricity. Utility companies are also temporarily suspending service disconnections for those financially impacted by COVID-19.
Further information on the efforts they are taking to keep our customers safe and taken care of are available on their individual websites:
If you have questions for City staff, please call the Parks and Public Works Department at (626) 300-0765.
How do I contact City staff during these closures and access limitations?
Even though many city facilities are closed to the public due to COVID-19, staff is still working and available to assist you. Below is a reference list of key City phone numbers:
- Planning & Building or General Requests: (626) 300-0700
- Crowell Public Library: (626) 300-0777
- Recreation: (626) 403-2200
- Parks & Public Works: (626) 300-0765
- City Clerk (Public Records): (626) 300-0705
- Fire Department: (626) 300-0735
- Police Department: (626) 300-0720
Do you have resources for local businesses?
The Planning and Building Department is working diligently to make sure our local businesses have as much support as possible. They have prepared a resource guide for business owners that can be accessed here.
How can I support local businesses during this time?
Even though restaurants in LA County are closed to dine-in customers, many are still open for takeout and delivery, including most San Marino restaurants and cafes. Please see this guide for dining options in the City of San Marino to help support our local businesses.
How can I report non-essential businesses that are open in violation of the Safer at Home order?
Residents that wish to report non-essential businesses that are open in violation of the Safer at Home order can call 888-700-9995 or email firstname.lastname@example.org. Environmental Health will be responding to complaints of an emergency nature along with monitoring for compliance with the Health Officer order issued on March 16, 2020.
Do you have additional resources or services for seniors or other at-risk groups?
The CDC has put out guidelines for those who are at higher risk for servere illness, which can be found here.
As part of City of San Marino’s continued efforts to protect public safety and provide excellent service, we are expanding City services to ensure our residents are well informed and to help the most vulnerable population in our community.
The City launched a resident hotline - (626) 300-0731 - for residents to call and speak with dedicated City staff to find out information, request assistance, or get questions answered concerning City operations.
We especially encourage senior citizens or residents with high risks who are unable to leave their homes for necessary food, supplies, and medications to call this number. City staff is here to assist our residents in any way that we can.
This phone will be staffed during our normal business hours, which are 7:00 AM – 5:00 PM on Monday – Thursdays and 7:00 AM – 11:00 AM on Fridays. After business hours, residents can leave a message and a staff member will return your call as soon as possible.
What stores in the area are providing special access hours for seniors and other at-risk groups?
Many stores in the area are providing special hours for seniors and those with other risk factors. You can always call our resident support hotline at (626) 300-0731 for help finding out the best store for you, but this helpful graphic shows key stores in the Southern California area and the hours they are offering.
What can I do to help my neighbors and community?
The Office of the Governor, in partnership with the California Department of Aging, put together this flyer with key ways you can help your neighbors during this difficult time.
If you are concerned about someone in our community but don't know how to help, you can also call our resident support hotline at (626) 300-0731.
What programs and services are Recreation and the Library offering at this time?
We are excited to announce the launch of two new programs from the Community Services Department. The first is our “Virtual Recreation" website: https://www.cityofsanmarino.org/virtual_recreation.php. This webpage provides links to a variety of resources for at-home fun, including free exercise videos, kid crafts, zoo and aquarium live links, and a list of local restaurants that offer take-out or delivery.
Additionally, Crowell Public Library will be offering a new service so residents can still checkout hard-copy books: curbside pickup! Call the Library and request a book at (626) 300-0777. If it is available, we will have it waiting for you at our Library parking lot for pick up. This service will be available from Monday through Friday from 11:00 AM – 4:00 PM.
And remember, you can always download e-books and audiobooks and magazines through our Digital Resources page: https://www.cityofsanmarino.org/library/digital_resources/index.php.
Is there property tax relief due to the COVID-19 pandemic?
Los Angeles County property owners affected by the COVID-19 virus may have late penalties cancelled if they are unable to pay their property taxes by the April 10 deadline.
The City and the County have no authority to extend the April 10 deadline, as outlined by State Law. However, beginning on April 11, the day after property taxes are due, people unable to pay on time for reasons related to COVID-19 may submit a request for penalty cancellation online with the County. The County has set up a special team to process these requests for those who demonstrate they were affected by the outbreak.
We encourage all property owners who can pay their taxes on time to do so. This revenue helps keep the City running and providing vital services that the public relies on, especially in times like these.
Since County buildings are currently closed to the public during this emergency, there will be no in-person payments. Instead, taxpayers can pay online, via telephone or by mail. There is no cost for e-Check payments online. For online credit/debit card transactions, our card payment processor charges a 2.25 percent service fee.
See this link responses to the County of Los Angeles Tax Collector’s most Frequently Asked Questions (FAQs). https://ttc.lacounty.gov/wp-content/uploads/2020/03/COVID-19%20Impact%20to%20Property%20Taxes%20FAQs.pdf
Taxpayers can also visit https://ttc.lacounty.gov/, to review payment methods and several other online self-service options. Taxpayers may also call (213) 974-2111 for additional information.
Do you have more details on Police Department services?
Currently, public access to the lobby is limited to emergencies, custody exchanges, legally required check-ins, and other necessary in-person transactions. For more information, Police Chief John Incontro has prepared a detailed letter to the community.
It can be read here.
Is the Huntington closed to the public?
Information on closures and cancellations at the Huntington can be found on their website: https://www.huntington.org/covid-19
Should I wear a face covering when I am out in public?
The following information was provided by the County of Los Angeles on April 7, 2020:
Whenever you are leaving your home to procure or provide essential services, either in public or in private settings, LA County is asking residents to please wear a clean cloth face covering at all times.
Face coverings are not a substitute for our most powerful tools to slow the spread of COVID-19: staying home and practicing physical distancing – staying six feet away from all people – at all times. However, face coverings can:
- help prevent you from infecting others; and
- help save medical masks for healthcare workers or other essential workers that take care of people who are sick - or may be in contact with people who may be sick
If you are already using cloth face coverings while out and about, thank you for taking this step to slow the spread of COVID-19. If you aren't, help us save lives by doing so.here.
What resources are there to help support my mental and physical health during this period?
While we take action to lessen the immediate impacts of COVID-19 on our communities and our health care systems, it is also important to minimize the secondary health effects of this pandemic.
The California Surgeon General has put together helpful resource guides and playbooks, both for adults and children.
They can be found on the state's website here: https://covid19.ca.gov/manage-stress-for-health/#top.